At Simply Contact, I progressed from Customer Support Agent to Senior Team Leader, learning the work from the basics upward.
As an Escalation Team Agent, I helped others with hard cases and trained new agents.
As Team Leader, I gained experience leading people and found that it was a passion.
As Senior Team Leader, I manage two markets and eight directives, with around 115 agents and seven team leaders. I look beyond immediate issues to find their causes, and I’m comfortable in troubleshooting and new systems.
