Louel Baliko
@louelbaliko
Customer-focused back office and operations professional with experience in reservations and logistics.
AlbaniaWhat I'm looking for
I am a detail-oriented back office and operations professional with experience managing hotel reservations, customer communications, and logistics processes. I have worked across reservations platforms and booking workflows while supporting teams and responding promptly to client inquiries.
My background includes roles in account management, area management, telemarketing, and back office leadership where I registered reservations in Opera, handled emails and phone calls, and coordinated payments. I continuously learn new technical skills, including CCNA modules and ICT training.
I bring strong communication, empathy, time management and problem-solving skills, and proficiency with Adobe tools, Microsoft Office, and basic computer architecture. I am seeking roles where I can apply operational excellence and grow into greater responsibility.
Experience
Work history, roles, and key accomplishments
Logistics Department Staff
BuytoAmerica
Dec 2024 - Present (10 months)
Worked in logistics operations supporting import/export processes and shipment coordination to ensure timely delivery and inventory accuracy.
Back Office Manager
Coast To Coast Shpk
Apr 2024 - Oct 2024 (6 months)
Managed back office operations for hotel reservations via Booking.com, responded to client queries, and maintained booking records in Opera to ensure accuracy and timely service.
Back Office Agent
Selecta Digital Albania
May 2022 - Mar 2024 (1 year 10 months)
Processed reservations and customer communications, handled booking confirmations and payment queries to ensure timely guest support.
Area Manager
NorthWind
Dec 2019 - Oct 2021 (1 year 10 months)
Oversaw regional operations and teams, improved performance metrics, and ensured execution of sales and operational targets across the area.
Account Manager
Sentinel Soft SHPK
May 2018 - Feb 2019 (9 months)
Managed client accounts, maintained relationships, and coordinated service delivery to meet client requirements and retention goals.
Telemarketing Operator
IBusiness SHPK
Oct 2017 - Apr 2018 (6 months)
Conducted outbound/inbound telemarketing campaigns to generate leads and support sales efforts, achieving assigned call and conversion targets.
Commercial Graphic Designer
Blue Print Korce
Feb 2014 - Jan 2015 (11 months)
Designed commercial graphics and marketing materials for the agency, delivering visual assets that supported client campaigns and brand consistency.
Education
Degrees, certifications, and relevant coursework
IER Academy
Cisco Certified Network Associate - CCNA (partial), Networking / IT
2024 - 2025
Completed Cisco Certified Network Associate (CCNA) modules 1–3 at IER Academy between December 2024 and July 2025.
Universiteti Fan S. Noli
Information and Communications Technology
2013 - 2016
Studied Information and Communications Technology at Universiteti Fan S. Noli from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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