Open to opportunities

EDEGBUA INNOCENT DAVIDS

@edegbuainnocentdavid

Message

I drive sales growth and customer retention through consultative support.

Nigeria

Message

What I'm looking for

I'm looking for a sales or customer-focused role where I can build client relationships, improve customer experience, use CRM and data insights to optimize processes, and contribute directly to revenue growth and retention.

I'm currently managing inbound sales opportunities at Filmmaker Success, qualifying prospects, conducting consultative sales conversations, and optimizing lead-generation messaging with marketing and management.

Across Wiseki Technologies and Tufts Management School, I've improved customer satisfaction, repeat purchases, first-contact resolution, response times, sales conversion, and repeat business through proactive support, outreach, onboarding, and retention strategies.

At Arise Firebird, I built client relationships and managed sales pipelines for mentoring programs, workshops, and documentary screenings, while representing the organization at events and webinars.

I also bring inventory and data analysis experience from Nigeria Bottling Company-Coca-Cola, where I used reporting and trend analysis to improve stock levels, delivery performance, efficiency, and cost control.

Experience

Work history, roles, and key accomplishments

Current

Sales Opportunity Manager

Current

Filmmaker Success

Jul 2024 - Present (2 years 1 month)

Managed inbound inquiries and followed up with potential leads through email, phone, and Zoom calls. Qualified prospects and conducted sales consultations using a consultative approach.

Sales Lead Qualification CRM HubSpot Networking

Sales Specialist

Arise Firebird

Mar 2024 - Jul 2024 (4 months)

Identified and engaged potential clients for mentoring programs, workshops, and documentary screenings. Managed the sales pipeline and collaborated with marketing and program teams.

Sales Pipeline Management Customer Relationship Management

Sales and Customer Support Specialist

Wiseki Technologies

Oct 2022 - Mar 2024 (1 year 5 months)

Provided exceptional customer service across phone, email, and chat, increasing satisfaction scores by 25%. Conducted outbound calls to re-engage customers and resolve inquiries.

Customer Service Sales Technical Support CRM Problem Solving

Sales and Customer Satisfaction Executive

Tufts Management School

Jul 2021 - Oct 2022 (1 year 3 months)

Handled customer inquiries and maintained positive relationships, achieving a 98% satisfaction rating. Conducted cold calls and email outreach to prospective students and parents.

Customer Service Sales CRM Data Analysis Market Research

Inventory and Data Analyst

Nigeria Bottling Company

Oct 2017 - Mar 2020 (2 years 5 months)

Monitored goods in transit and verified supplier deliveries, achieving a 99.5% on-time delivery rate. Analyzed inventory data to optimize stock levels and reduce costs.

Inventory Management Data Analysis Reporting Excel Supply Chain