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Eddy Valverde Garro

@eddyvalverdegarro

Site Reliability Engineer at Softensity supporting a 400+ tenant Azure SaaS platform and building AI-assisted troubleshooting workflows.

Costa Rica
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At Softensity, I support a multi-tenant Azure SaaS platform serving more than 400 client tenants across SQL Server, Cosmos DB, and PostgreSQL databases. I handle Sev1 and Sev2 incidents, tracing issues from HAR captures through Application Insights to the SQL query.

I built AI-assisted troubleshooting skills in OpenCode that check platform applications, retrieve related Jira tickets and known fix scripts, review Application Insights, and investigate Azure with read-only PowerShell commands. I also automate recurring SQL and reporting tasks with Bash and PowerShell.

At GPI Consultores, I delivered Azure consulting in the retail and credit-management sectors and coordinated releases through Azure DevOps. Earlier, at Tek-Experts, I progressed from L2 Azure Support to L3 Azure DevOps Support and troubleshot pipelines, Git workflows, and Docker containers.

On my Crypto Trader Dashboard project, I built a local web app with explainable, rule-based signals, a reconciled trade ledger, and performance analytics. I’m deepening my skills in systems architecture and design, and I’m technology-agnostic: I start with the business requirement and choose tools that fit.

Experience

Work history, roles, and key accomplishments

GC

Azure Consultant / DevOps Engineer

GPI Consultores

Oct 2021 - Jul 2022 (9 months)

Delivered Azure consulting in retail and credit-management sectors, coordinating releases through Azure DevOps in two-week Scrum sprints. Troubleshot .NET Core applications and Windows Server/IIS issues.

Education

Degrees, certifications, and relevant coursework

Microsoft logoMI

Microsoft

Microsoft Certified: Azure Fundamentals (AZ-900), Cloud Computing

2022 - 2022

Earned the Microsoft Certified: Azure Fundamentals (AZ-900) certification in 2022.

Universidad Nacional de Costa Rica logoUR

Universidad Nacional de Costa Rica

Diploma (Associate), Information Systems Engineering

Earned a Diploma (Associate) in Information Systems Engineering in 2018, with 2 courses (7 credits) remaining for the Bachelor's degree.

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