Open to opportunities

Eissa Azzy

@eissaazzy

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Self-motivated project coordinator with a passion for customer service.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, encourages collaboration, and offers opportunities for professional development.

I am a self-motivated professional with over 4 years of experience in customer service and more than a year in technical support. My recent hands-on experience in project management and coordination has equipped me with the skills to deliver exceptional service and solve complex problems. I thrive in collaborative environments and am driven by a passion for growth and development.

Currently, I work as a Project Coordinator and Merchant Onboarding Specialist at Payroc, where I manage the end-to-end merchant onboarding process. I ensure timely and compliant execution by coordinating efforts across cross-functional teams. My role involves analyzing projects, gathering detailed reports, and supporting retention initiatives to enhance the overall merchant experience. I am eager to leverage my diverse skill set to excel in business project management and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Project Coordinator & Merchant Onboarding Specialist

Payroc

Oct 2023 - Dec 2024 (1 year 2 months)

Managed the end-to-end merchant onboarding process, acting as the project coordinator to ensure timely and compliant execution by coordinating efforts across cross-functional teams. Analyzed projects, gathered and presented detailed reports to stakeholders, and oversaw the distribution of 1099 forms.

Project Coordination Cross Functional Collaboration Compliance Management Operational Management Process Optimization Data Analysis

IT Technical Support 1 and 2 Line

Take Payments Ltd

Aug 2023 - Oct 2023 (2 months)

Provided first and second-line technical support to end users by troubleshooting hardware, software, and network issues, diagnosing and resolving problems using remote tools and on-site assistance. Assisted with the installation and configuration of new devices and software for merchants, and collaborated with third-line support to escalate complex issues.

Technical Support Troubleshooting Hardware Software Networking Remote Tools Installation Network Administration Security Management

Work From Home Customer Service

NHS

Dec 2022 - Feb 2023 (2 months)

Utilized CRM systems, active listening, and technical troubleshooting skills in a remote customer service role. Swiftly adapted to the work-from-home environment, strengthening communication and independent working skills.

CRM Technical Troubleshooting Communication Independent work Customer Service

Customer Service Advisor

Fanatics

Nov 2022 - Dec 2022 (1 month)

Handled customer issues, queries, and purchases using various systems including Fan Assist, WMS, and CMS to check order status. Developed strong telephone manner and the ability to remain calm in challenging situations, while also improving organizational and time management skills.

Customer Service CRM Systems Email Communication Time Management Organizational Skills Interpersonal Skills

Warehouse Operative

B3 Labs

Worked calmly and efficiently under pressure, learning machine operation and packing orders while ensuring accurate stock counts. Adhered to health and safety rules within the lab and packing areas, contributing to improved packing line efficiency and stock issue resolution.

Order Packing Health and Safety Efficiency Improvement Stock Issue Resolution Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

University of Arden

BSc (Hons), Project Management

2023 - 2027

Currently pursuing a Bachelor of Science with Honours in Project Management. Expected completion in 2027.

The Manchester College

Level 3 BTEC Extended Diploma, Computer Science

2020 - 2022

Grade: DDM

Activities and societies: Silver-Chip

Completed a Level 3 BTEC Extended Diploma in Computer Science. Achieved a grade of DDM.

Tauheedul Boys Islamic High School Blackburn

Secondary Education, Multiple Subjects

2015 - 2020

Grade: Mathematics: 6, English Language: 6, English Literature: 6, Geography: 5, Creative iMedia: P2, Religious Education: 4, Combined Science Higher: 6-6, Art and Design: 7, Urdu: 7, Creative iMedia Preparation Skills: P2

Completed secondary education at Tauheedul Boys Islamic High School. Studied a range of subjects including Mathematics, English, Science, and Arts.