At Tata Consultancy Services, I own the end-to-end roadmap for a 16-month AI warranty transformation for the global automotive practice, from an interim process-intelligence PoC through platform build and live rollout. The client CEO and CFO publicly recognized the work as a game changer.
I built the programme’s governance frameworks for OEM and dealership rollouts, including claim scoring, routing, auto-approval, and dealer warranty scorecards. I also redesigned change management to avoid disruption for dealership staff, shifting the effort to targeted retraining and advocacy with the internal claims team.
At Deloitte India, I was a founding member of the Automotive practice and built its governance structure, staffing model, and delivery methodology from zero. I led a team of 30 across concurrent engagements, and frameworks from more than 100 assessments were adopted as SOP by Nissan and Mercedes-Benz.
My earlier aftersales roles included work with Skoda Auto Volkswagen India, Mercedes-Benz India, Hyundai Motor India, and Honda Motorcycle & Scooter India. I also build AI-driven workflows for independent projects and mentor senior professionals through XLRI Jamshedpur’s General Management Programme.
