Ebubechukwu Chudi-Nwosu

Delivered professional customer service by handling inquiries, resolving service-related issues, and restoring connectivity through troubleshooting. Assisted with account requests (SIM registration, data activation, billing clarifications), maintained accurate interaction records, and improved customer satisfaction through calm, empathetic support.

Supported the Country Head (Nigeria) with executive and administrative assistance to keep daily operations running smoothly. Managed calendars and sensitive email correspondence, coordinated meetings and research, and improved executive efficiency through streamlined scheduling and communication.

Provided virtual assistant and customer support services, managing email communications, calendars, and appointments for busy professionals and entrepreneurs. Streamlined day-to-day workflows and delivered reliable, professional client communication.

Learned how virtual assistants support personal productivity by handling administrative and routine tasks. Gained insight into task delegation, workflow organization, and time management strategies.

Learned how to manage emails efficiently, including organizing inboxes and responding to messages. Gained skills in scheduling reminders, coordinating meetings, and using calendar tools.

Graduated with a degree in Library and Information Science, gaining strong skills in information organization, research, data management, cataloguing, and user support. Experienced in using digital tools to manage information resources and support effective knowledge access.

Learned core principles of delivering excellent customer service and maintaining client satisfaction. Developed skills in handling customer inquiries and complaints with effective communication, active listening, and problem-solving.