Ebonyegharun Osakpamemu

I’m a customer support and operations professional with experience leading customer service, client relationship management, training coordination, and operational support in technology and service-driven environments. I’m skilled at handling escalations, resolving complaints, and maintaining customer trust during service challenges.

At Eksodos Systems Infotech, I manage customer communication across WhatsApp, phone calls, email, and a physical front desk. I serve as a first point of contact for students, trainees, clients, and institutional partners, and I coordinate follow-up communication with schools, trainees, corps members, and external stakeholders.

I also support process improvement by maintaining customer records, reports, and communication logs for operational efficiency, and by assisting in improving response time and service delivery. In parallel, as Marketing Team Lead, I coordinate outreach and customer-focused communication strategies across digital platforms to improve engagement and retention.

As Founder and Customer Relations Manager at HarméyaLuxe, I handle customer inquiries, orders, complaints, and after-sales support across Instagram and WhatsApp. I manage day-to-day operations—customer management, sales coordination, branding, and marketing communication—while creating customer-focused social content to strengthen brand visibility.