Open to opportunities

Ebonii Forbes

@eboniiforbes

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Customer-focused account specialist with strong data entry, caretaking, and customer service expertise.

United States

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What I'm looking for

I am seeking a role leveraging customer service, data entry, or medical billing skills in a supportive team-focused environment with growth and training opportunities.

I am a dedicated customer-service professional with experience in financial account support, document processing, retail design consultation, and full-time childcare. I consistently resolve high-volume customer issues, maintain accurate records, and navigate multiple systems to deliver timely solutions while upholding strong attention to detail.

Currently pursuing an associate degree in Medical Billing & Coding, I bring hands-on experience in data entry, scanning, CRM platforms, and claims-related tasks. I am reliable, detail-oriented, and committed to creating structured, supportive environments for clients and families alike.

Experience

Work history, roles, and key accomplishments

Document Processor

Adecco/Citi

Feb 2025 - Apr 2025 (2 months)

Reviewed and corrected U.S. passport errors from USPS and performed high-volume data entry and scanning to ensure accurate processing and recordkeeping.

Data Entry Scanning Quality Assurance Document Processing Attention To Detail Compliance

Private Caretaker

Caretaker

Jan 2024 - Feb 2025 (1 year 1 month)

Provided full-time care and developmental support for two young children, managed daily routines and education, and maintained household responsibilities to ensure a stable environment.

Childcare Emotional Support Communication Time Management Safety

Account Specialist

Discover Financial Services

Apr 2022 - Jan 2024 (1 year 9 months)

Resolved account access and payment issues, processed billing and lost/stolen card reports, and verified customer data while handling high-volume interactions to improve satisfaction and accuracy.

Customer Service CRM Payment Processing Account Reconciliation Data Verification Inbound Calls

Design Consultant

Blinds To Go

Dec 2019 - Mar 2022 (2 years 3 months)

Advised customers on blinds and shades selection, educated clients on product fit and installation to drive informed purchases and enhance customer satisfaction.

Product Education Sales Support Visual Merchandising Communication

Slot Attendant

Delaware Park Casino

Jul 2016 - Nov 2019 (3 years 4 months)

Monitored slot machine functionality, assisted with jackpot payouts, trained floor staff, and promoted casino programs to enhance guest experience and operational reliability.