CYNTHIA OKERE

I am a motivated and results-driven professional with hands-on experience in customer service and a growing proficiency in data science. My journey has equipped me with strong communication skills, analytical thinking, and technical abilities that I am eager to contribute to a dynamic organization in Canada. I am passionate about leveraging data insights to enhance customer experience, optimize service delivery, and support strategic decision-making.

In my recent role as a Customer Service Representative at MTN Nigeria, I handled over 100 customer queries daily, resolving billing and technical complaints efficiently while achieving a customer satisfaction rating of over 90%. My internship as a Junior Data Analyst at TechHub Africa allowed me to clean and analyze large datasets, create dashboards, and conduct exploratory data analysis to support marketing campaigns, further honing my analytical skills.

Additionally, my volunteer experiences with YMCA Quebec and Open North have provided me with opportunities to support community programs and assist in data collection and visualization for research projects. I am committed to continuous learning and professional growth, and I look forward to contributing my skills to a forward-thinking organization.