Open to opportunities

DaRsE Drumz

@oluwadamilola

Message

IT Support Officer skilled in technical support and system troubleshooting.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters growth, values user experience, and offers opportunities to enhance my technical skills.

I am an IT Support Officer with a strong foundation in providing frontline technical support and system troubleshooting. My experience includes roles in IT support during my internship and NYSC service, where I focused on system maintenance and user support. I have demonstrated adaptability and a commitment to enhancing user experience and system efficiency.

During my time at the Technology Incubation Centre, I successfully resolved 95% of user issues promptly, ensuring smooth operations with minimal downtime. My proactive approach to monitoring system performance and assisting with routine maintenance has contributed to system stability and reliability. I am eager to leverage my technical support skills in a Help Desk/Desktop Support role to further enhance user satisfaction.

Experience

Work history, roles, and key accomplishments

Desktop Support Technician

Technology Incubation Centre

Sep 2023 - Dec 2024 (1 year 3 months)

Delivered frontline technical support and effective system troubleshooting, resolving 95% of user issues promptly and ensuring smooth operations with minimal downtime. Monitored system performance and reported anomalies to IT supervisor, contributing to proactive issue resolution and system stability. Assisted with routine maintenance, updates, and device configurations, enhancing system efficienc

Technical Support System Troubleshooting System Monitoring Maintenance Configuration User Support IT Operations

Technical Support Intern

Ogun State Water Corporation

Jun 2022 - Oct 2022 (4 months)

Maintained optimal network and system uptime, ensuring seamless office operations and supporting continuous productivity. Resolved user issues by performing password resets, peripheral setup, and error troubleshooting, ensuring smooth operations and maximizing device efficiency. Gained foundational knowledge in network security protocols and system hardening techniques, utilizing tools like Nmap f

Network Uptime System Uptime User Support Password Resets Peripheral Setup Troubleshooting Network Security System Hardening Nmap

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology

B.Tech, Computer Science and Engineering

Completed a Bachelor of Technology in Computer Science and Engineering. Gained foundational knowledge in software development, algorithms, and system design.