Dyna Jane Lopez

Developed and implemented targeted social media campaigns to drive brand engagement. Increased audience reach and interaction by creating high-quality content and monitored campaign performance metrics to refine strategies.

Handled inquiries promptly, managed workload effectively, and maintained client confidentiality. Engaged in telemarketing and followed up on customer contacts for potential sales.

Crafted classic and signature cocktails tailored to customer preferences while ensuring compliance with health and safety standards and collaborating with senior mixologists.

Led food and beverage outlet operations, trained team members, and coordinated with other departments to maintain smooth operations and high service standards.

Supervised executive lounge operations, managed guest queries, and provided exceptional customer service while assisting with team training and achieving financial targets.

Greeted and seated guests, managed guest flow efficiently, and maintained strong organizational skills to ensure a pleasant experience.

Oversaw daily operations including staff recruitment, budgeting, and quality control while streamlining processes to improve efficiency and customer satisfaction.

Delivered high-quality customer service in a fast-paced luxury dining environment and assisted with banquet setups and menu explanations.

Delivered exceptional dining experiences by providing attentive service, assisting guests with menu selections, and accommodating special requests.

Coordinated events, managed schedules, and ensured timely communication with clients while assisting with promotional material preparation and event execution.

Completed a Food and Beverage Course, enhancing skills in food service, beverage management, and customer service excellence.

Completed a Bachelor of Science in Hotel and Restaurant Management, focusing on the principles of hospitality, food service management, and customer relations.