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teddy renica

@teddyrenica

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Experienced product support specialist

Indonesia

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What I'm looking for

Seeking a challenging role in product support or business development

I am a seasoned product support specialist with 7 years of experience in business development, business improvement, and product specialization in the tech and edu-tech industries. I hold a Master's degree in Master Management and a Bachelor's degree in Computer Science, both from Bina Nusantara University.

Throughout my career, I have developed strong skills in effective communication, user feedback and research, process optimization, and performance analysis. I have worked with various tools and technologies, including Google Analytics, Excel, Mixpanel, and Clevertap. My experience in product strategy development, market trends analysis, and project planning and execution has enabled me to deliver exceptional results in my previous roles.

I am passionate about staying up-to-date with new technologies and have recently completed a data analysis intensive boot camp. In my free time, I enjoy geography, archery, football, running, swimming, and gaming. I am excited to bring my skills and experience to a new role and contribute to a company's success.

Experience

Work history, roles, and key accomplishments

Product Support Specialist

PT MOKAPOS TEKNOLOGI INDONESIA

Sep 2018 - May 2023 (4 years 8 months)

Provided exceptional customer support by addressing customer concerns and pain points. Conducted qualitative and quantitative analysis of customer feedback to improve service delivery and product functionality. Collaborated with cross-functional teams to enhance customer satisfaction and meet performance targets.

Customer Support Data Analysis Process Optimization Performance Analysis User Feedback Project Management Technical Communication Problem Solving Team Collaboration

Presales

PT STRATEGIC PARTNER SOLUTION

Jan 2017 - Jul 2017 (6 months)

Architected digitalization solutions focusing on API Management and Managed File Transfer. Managed customer accounts and executed Proof-of-Concept sessions to achieve technical closes on strategic deals.

API Management Technical Sales Product Presentations Solution Architecture Client Engagement Market Research Strategic Planning

Product Specialist

PT STRATEGIC PARTNER SOLUTION

Jan 2016 - Jan 2017 (1 year)

Developed new product concepts and strategies, conducted competitor analysis, and led research and development initiatives for product innovation.

Product Development Market Analysis Competitor Research Strategy Development Research Team Collaboration Project Management Communication Technical Writing

Business Development Staff

PT STRATEGIC PARTNER SOLUTION

Jan 2015 - Jan 2016 (1 year)

Oversaw the development and execution of business plans, conducted market research, and collaborated with cross-functional teams to drive new business initiatives.

Business Development Market Research Strategic Planning Team Leadership Project Management Budget Management Process Improvement Communication Reporting Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Bina Nusantara University

Master's Degree, Master Management

2012 - 2014

Graduated with a master’s degree in Master Management, majoring in Financial Analyst. The program focused on developing advanced management skills and financial analysis techniques to support business decision-making.

Bina Nusantara University

Bachelor's Degree, Computer Science

2008 - 2012

Graduated with a bachelor’s degree in Computer Science, majoring in Database Technology. The curriculum included programming, database management, and software development principles.