Andi Janwar

As a dedicated professional at PT MEKARI, I have honed my skills in providing exceptional helpdesk support since March 2018. My role involves handling customer issues through various channels, including chat and email, ensuring that each interaction is met with a solution-oriented approach. I pride myself on my ability to diagnose and resolve both technical and non-technical problems efficiently.

Throughout my tenure, I have developed a keen understanding of customer needs, guiding them to the appropriate resources and managing their inquiries with care. My experience includes creating incident reports, monitoring progress, and analyzing data to identify patterns that lead to service improvements. I am committed to enhancing the overall quality of service and ensuring customer satisfaction.