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Dwi Barkiah Amalia

@dwibarkiahamalia

Business support and operations professional at Capital Life Indonesia who closed the company's first pension-fund product.

Indonesia

Message

What I'm looking for

I’m seeking opportunities in Customer Success, Customer Operations, Remote Business Support, Business Development Support, or Sales Operations, where I can support clients and coordinate business requirements.

At Capital Life Indonesia, I coordinate relationships and communication with corporate clients, prospective clients, and business partners. I prepare proposals and supporting information for financial and pension-fund solutions, and coordinate client discussions, follow-ups, documentation, and internal stakeholders.

I closed the first pension-fund product in the company. I also prepare business updates, maintain organized records, and follow through on outstanding client requirements.

Earlier, I coordinated bancassurance and life-insurance training at Zurich Life Insurance and delivered training for agency sales professionals at Avrist Assurance. I’ve also managed day-to-day operations, marketing, sales, customer relationships, and administration across various business ventures.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Capital Life Indonesia

Aug 2024 - Present (2 years 1 month)

Manage relationships and communication with corporate clients, prospective clients, and business partners, ensuring requirements and follow-ups are clearly coordinated. First employee in the company to successfully close a pension-fund product.

Corporate Email Communication Relationship Management Business Development Sales Support Proposal Coordination Documentation Stakeholder Communication Follow up Microsoft Office Google Workspace

Entrepreneur / Business Operations

Various Business Ventures

Jan 2013 - Dec 2017 (4 years 11 months)

Managed day-to-day business operations, marketing, sales, customer relationships, and business administration. Built business networks and partnerships while developing practical organization, coordination, and problem-solving capabilities.

Business Operations Marketing Sales Customer Relationship Management Administration Networking Problem Solving

Bancassurance Training Assistant Manager

Zurich Life Insurance

Mar 2012 - Sep 2013 (1 year 6 months)

Coordinated training and continuing-education programs for Financial Consultants covering bancassurance and life-insurance products. Delivered technical product and soft-skills training to support consultant capability, communication, and performance.

training coordination Continuing Education Bancassurance life insurance Technical Training Soft Skills Training Communication Skills Presentation Skills

Agency Training & Development

Avrist Assurance

Sep 2011 - Mar 2012 (6 months)

Delivered technical and soft-skills training for life-insurance agency sales professionals. Developed and conducted new-agent training covering product knowledge, procedures, customer service, and licensing requirements.

Training life insurance Agency Sales Product Knowledge Customer Service Licensing

Customer Service & Compliance Experience

Financial Services Industry

Jan 2005 - Dec 2011 (6 years 11 months)

Provided customer service and solutions aligned with client needs; handled inquiries, complaints, and service issues. Maintained compliance with company policies and regulatory standards while supporting customer-facing processes.

Customer Service Compliance Problem Solving Communication Skills