Maria Martini

Responsible for day-to-day delivery of insurance solutions, providing administrative and technical support to client-facing brokers. Managed approximately 150 tickets per month for engineering fees and invoicing, ensuring accuracy and timely payments.

Managed insurance programs for approximately 50 multinational corporate clients, achieving an 80% client retention rate. Optimized archiving processes, reducing document search time by 90%.

Provided support for global client network, managing correspondence and optimizing archiving processes. Issued approximately 50 covering letters and invoices and 200 cargo certificates per month.

Managed and processed approximately 100 incoming document tickets per month. Handled policy surrender and cancellation processes, expense report payments, and monthly payout letters.

Managed risk selection and underwriting for Group Insurance, processing approximately 100 cases per month. Prepared monthly production reports and handled medical reimbursement claims.

In-house Business in English course at Berlitz Jakarta from August 2022 to February 2023, improving English skills for correspondence and conversation.

Certified Indonesian Insurance and Reinsurance (CIIB) from APARI, graduated in March 2022.

Indonesian Qualification Insurance and Reinsurance - Expert Level (APAI) from APARI, graduated in November 2019.

Bachelor's degree in Business Administration from the University of Indonesia, Depok, graduated in 2007.

Diploma in Insurance and Actuary Studies from the University of Indonesia, Depok, graduated in 2002.