Duyên Mỹ

I am a customer support and sales specialist with over two years of experience resolving inquiries, supporting online sales operations, and building long-term customer relationships. I bring strong communication, problem-solving, and multitasking abilities to remote, cross-timezone teams.

In my most recent role as Sales & Customer Support Executive, I handled email, phone, and chat support, escalated technical issues, updated CRM records, and consistently met KPIs. I improved customer satisfaction, strengthened retention, and reduced complaints by optimizing communication flows.

I also worked part-time as a Marketing Executive, creating content to boost brand visibility, supporting digital campaigns and events, and conducting market research to inform strategy. I am familiar with HubSpot, Salesforce, Zendesk, Trello, Slack, Zoom, and Google Workspace.

I am organized, adaptable, and a fast learner who thrives in remote environments, comfortable with flexible hours and independent work while contributing effectively to collaborative teams.