Looking for a job

Trang Lê

@trangl1

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I help enterprise customers adopt SaaS and cloud products through clear, hands-on technical support.

Vietnam

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What I'm looking for

I'm looking for a customer-facing SaaS or cloud role where I can guide enterprise customers, own technical cases, improve onboarding and adoption, and collaborate with cross-functional teams.

I've supported Microsoft enterprise customers at Itechwx, resolving issues across email, chat, Microsoft Teams, and phone while guiding customers to use technical products confidently.

I own cases from investigation through resolution, document findings and solutions, and work with specialists to escalate complex issues. My work earned the Best Contribution 2024 award for performance and customer service.

Previously at Prostech, I delivered product demonstrations and technical training, supported onboarding and adoption, and translated customer requirements into suitable technical solutions.

Experience

Work history, roles, and key accomplishments

Support Engineer (Microsoft BPO)

Itechwx Company

Oct 2023 - Mar 2026 (2 years 5 months)

Provided multi-channel support to Microsoft enterprise customers, owning cases from investigation to resolution. Collaborated with cross-functional teams and contributed to documentation, earning the Best Contribution 2024 award.

SaaS Cloud Support Azure Troubleshooting Case Management Technical Documentation Client Communication Cross Functional Collaboration

Technical Support

Prostech Company

Sep 2022 - Jun 2023 (9 months)

Worked directly with customers to understand technical requirements, delivered product demonstrations and training, and supported sales activities with technical consultation.

Technical Training Product Demonstrations Technical Documentation Customer Onboarding Sales Support