Duy Le
@duyle2
Business Analyst at PHEE GROUP supporting iFMS, iWMS, and iACC users and resolving enterprise system issues.
VietnamWhat I'm looking for
At PHEE GROUP, I support users of iFMS, iWMS, and iACC by resolving operational issues and responding to helpdesk requests.
I create training materials, user guides, and SOPs, and conduct workshops to help onboard end-users and improve system adoption.
I coordinate User Acceptance Testing and gather business feedback to troubleshoot workflow snags and coordinate system improvements.
At INTERGO, I used CRM systems to manage customer leads and supported email marketing campaigns, analyzing results to optimize outreach and user response rates.
Experience
Work history, roles, and key accomplishments
Business Analyst
Phee Group
Jun 2025 - Present (1 year 4 months)
Monitored and supported enterprise systems, resolving operational issues and responding to helpdesk requests. Developed training materials, coordinated UAT, and prepared monthly support reports.
Data Operations Intern
Intergo
Sep 2024 - Feb 2025 (5 months)
Utilized CRM systems to manage customer leads and executed email marketing campaigns. Assisted with cross-functional tasks and client communication.
Education
Degrees, certifications, and relevant coursework
University of Information Technology
Bachelor, Information Science and Engineering
2020 - 2024
Bachelor in Information Science and Engineering from the University of Information Technology, Ho Chi Minh, Vietnam, from 2020 to 2024.
Thang Long High School for the Gifted
High School Diploma, English
2017 - 2020
High school education with a major in English from Thang Long High School for the Gifted, Da Lat, Vietnam, from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
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