Kiện Tô Quốc
@kintquc
Data Entry Analyst at CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES, monitoring SLA and operational performance through real-time reporting.
VietnamWhat I'm looking for
At CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES, I prepare operational reports and monitor SLA, schedule adherence, and queue status to support management decisions.
I analyze performance deviations and conduct root cause analysis, while coordinating with Workforce Management and Operations teams on staffing plans and intra-day scheduling adjustments.
My reporting has supported daily workforce monitoring and helped improve reporting accuracy and response time through real-time monitoring.
Before this role, I supported international clients at CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES and assisted customers and digital operations at CÔNG TY TNHH DREAM HOMES. I'm pursuing a career in Data Analytics and expanding my skills in Power BI and data visualization.
Experience
Work history, roles, and key accomplishments
Data Entry Analyst
Vietnam Concentrix Services
May 2026 - Present (6 months)
Prepare daily, weekly and monthly operational reports to support management decision-making. Monitor real-time operational performance including SLA, schedule adherence and queue status.
Customer Service Associate
Vietnam Concentrix Services
May 2025 - Apr 2026 (11 months)
Provided support and solutions to international clients in a fast-paced environment. Maintained high customer satisfaction and communication efficiency.
Customer Support Representative
Dream Homes
Apr 2024 - Oct 2024 (6 months)
Assisted customers with inquiries, ensuring smooth communication and satisfaction. Supported digital and administrative operations for the company's online platform.
Waiter
Golden Gate Group
Jan 2022 - Dec 2023 (1 year 11 months)
Enhanced teamwork and service efficiency in high-pressure hospitality environments. Developed customer communication and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
University of Information Technology
Bachelor's Degree, Information Technology
2021 -
Pursuing a degree in Information Technology, expected to graduate in the future.
Trường THPT Chuyên Lê Hồng Phong
High School Diploma, General Studies
2018 - 2021
Completed high school education at a specialized high school.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
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