Open to opportunities

Goknur Sendur

@goknursendur

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Customer-focused CX and sales leader driving growth through data and team development.

Turkey

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What I'm looking for

I seek a remote-ready role where I can lead CX and sales teams, use data-driven strategies to grow revenue, improve customer experience, and support international expansion.

I am a customer-focused, results-driven professional with extensive experience in digital marketing, customer support, sales leadership, and event/travel management. I have led global and remote teams, implemented CRM strategies (HubSpot, HighLevel), and used data-driven insights to optimize performance and increase revenue.

I excel at coaching teams, improving customer experience, coordinating complex events and logistics, and supporting executive operations for international expansion. My background includes scaling startups, managing key accounts, and collaborating with agencies to enhance brand visibility and market reach.

Experience

Work history, roles, and key accomplishments

Current

Export Development Executive Assistant

Current

Çimstone

Sep 2025 - Present (2 months)

Support the General Manager and CEO in scheduling, operations, and strategic planning to expand quartz countertop exports, focusing on U.S. market growth and international partner development.

Market Analysis Strategic Planning Logistics

VP of Sales & Customer Management

RTAmarketing

Apr 2019 - Nov 2024 (5 years 7 months)

Led sales and customer support teams and scaled the company from startup to 15 people across seven states by implementing CRM strategies, data-driven marketing plans, and upsell/cross-sell initiatives to increase revenue.

Sales Leadership Customer Support CRM Digital Marketing Team Management KPI Tracking Upselling Data Analysis

Trade Shows & Event Manager

Izmir Fair

Oct 2018 - Apr 2019 (6 months)

Managed national and international sales, marketing, and logistics for the Izmir Marble Fair, coordinating vendors and ensuring compliance to improve exhibitor and visitor satisfaction.

Event Management Sales Marketing Compliance Customer Experience

Organization & Reporting Analyst

Trada Marketing & Communications

Oct 2017 - Apr 2018 (6 months)

Supported Samsung field operations with reporting, English translations, budget and KPI management, and invoicing to streamline operations and improve sales performance.

Reporting Data Analysis Budget Management KPI Tracking Translation Invoicing Project Coordination

Event Organizer & Coordinator

AEGEE-Izmir

Dec 2015 - Jul 2017 (1 year 7 months)

Organized international events and summer university programs to promote cultural exchange and youth leadership, driving participant engagement and successful program delivery.

Event Coordination Project Planning Cross Cultural Communication

Education

Degrees, certifications, and relevant coursework

Ege University

Bachelor of Arts, English Language and Literature

2013 - 2017

Grade: 3.54/4.00

Activities and societies: Certificate of Honor (2017); ALEK Local Training Course (2013); participation in AEGEE events.

Completed a Bachelor of English Language and Literature with a 3.54/4.00 GPA, focusing on English language, literature, and communication skills.

Yarmouth Consolidated Memorial High School

High School Diploma, High School Diploma

2010 - 2012

Grade: 4.20/5.00

Activities and societies: Zone Championship Certificate – Canadian Senior Mathematics Contest (2012); Certificate of Outstanding Participation – The Rotary Club (2011).

Completed secondary education at Yarmouth Consolidated Memorial High School with a 4.20/5.00 GPA.