Dumisani Dladla

I am a dedicated and results-driven Customer Support Representative with a strong background in customer service, Human Resources and Substance abuse Rehabilitation Facility Management. With a proven track record of delivering positive customer experiences and resolving complex issues, I am confident in my ability to make a valuable contribution to any team. My excellent communication skills, both written and verbal, enable me to build strong relationships with customers and ensure their needs are met.

With a strong technical proficiency, I am well-versed in using technology, including AI, to improve support processes. My patience, empathy, and analytical skills allow me to effectively resolve conflicts and manage performance. I am a strong believer in the importance of quality assurance and attention to detail, ensuring that all tasks are completed to the highest standard.

Throughout my career, I have demonstrated my ability to adapt to new situations and learn quickly. I am excited to bring my skills and experience to a new role and continue to grow and develop as a professional.