DTS TSS User

I’m a versatile operations leader with over 18 years in Facility Management (FM), driving strategic growth, operational excellence, and customer satisfaction across healthcare, managed IT services, hospitality, and multi-unit leadership. As Practice Manager at Miami Beach Urgent Care, I lead operational strategy, financial management, compliance, and team development—enhancing efficiency, patient satisfaction, and profitability through strategic workflow optimization and data-driven decision-making.

I also own and operate DTS Technical Support Services, delivering tailored IT solutions, cybersecurity, cloud services, and VoIP support to B2B clients, growing the business through strategic partnerships and exceptional client retention. I’ve led multi-brand operations and strategic projects with major brands (including Taco Bell, Burger King, The Home Depot, and CaroNet Managed Hosting), and I bring strong capabilities in cross-functional project management, P&L management, HIPAA/OSHA compliance, vendor negotiations, and service excellence, backed by ServSafe Food Protection Manager and ServSafe Alcohol certifications.