At EVD STUDIOS, I manage appointment-setting calls and schedule client consultations and project milestone meetings. I also support client onboarding, document management, email correspondence, and data entry.
At OUTWORX, I handled inbound and outbound calls, qualifying leads and converting customer interest into sales. I also managed customer queries and maintained CRM records.
At Midway CIC, I managed the CRM system and client data segmentation, contributing to a 25% increase in repeat business. I developed email marketing campaigns that achieved 40% open rates and 15% click-through rates.
My experience also includes customer support, CRM reporting, and project coordination. I am certified in Project Management and have worked with customer communication, CRM, and productivity tools.
