At The Creative Council, I managed more than 100 emails and phone calls daily, helping keep customer support and information flow timely.
I coordinated calendars, meetings, appointments, and client follow-ups to support executive and team operations. I also supported bookkeeping through expense tracking, invoice processing, reconciliation, and financial record maintenance.
I handled Tier 1 and Tier 2 customer support, including troubleshooting and time-sensitive statutory submissions, compliance data updates, and transaction issues through ticketing workflows.
Earlier, I worked as a Customer Service Representative at Provantage Media Group and as an Office Administrater at Veritas Events. My experience includes customer inquiries, office administration, and support for marketing events and promotional campaigns.
