Douglas Lekota

Highly technical Applications/Integration Support Engineer with strong troubleshooting abilities and excellent interpersonal skills. Experienced team leader in application-related issue resolution. Possesses comprehensive knowledge of computer hardware and software applications with over seven years of experience in the IT support field.

Responsible for creating, deleting, and resetting user accounts in Active Directory. Installed and supported MS enterprise software packages. Configured, tested, maintained, and troubleshot end-user workstation hardware, networked peripheral devices, and networking hardware products. Troubleshot network connectivity in LAN/WAN environments. Requested and coordinated vendor support. Developed trend

Managed calls logged with the helpdesk and ensured calls were closed within SLA times. Installed, configured, tested, maintained, and troubleshot end-user workstation hardware, networked peripheral devices, and networking hardware products. Installed, configured, and supported Microsoft desktop operating systems. Supported call desk environment and call logging software package. Maintained a log o

Performed printer installations and firmware upgrades. Configured follow me print and loaded user logins on Active Directory AD10. Performed weekly LDAP syncs. Maintained confidentiality and discretion with sensitive materials. Allocated work to junior staff and provided induction training for new staff. Configured printer scan to folder and connected users to printer shared folders.