Samuel Marroquin
@samuelmarroquin
Telecom Operations Analyst at GoTo Technologies, managing number portability and E911 compliance across international carriers.
GuatemalaWhat I'm looking for
At GoTo Technologies Guatemala, S.A., I manage number portability across seven international carriers and handle Caller ID and 411 directory listing projects. I also coordinate E911 endpoint provisioning and address validation with PSAP teams.
I execute SMS regulatory compliance processes, including 10DLC campaign and brand registration, LOA requests, and NNID provisioning, with direct fraud-detection work. I support partners and internal teams as a subject-matter expert while managing multiple queues and meeting SLAs.
Earlier, I provided remote technical support at HCL Technologies and AT&T Guatemala, and customer service for the Amazon account at Alorica Guatemala. I hold a Lean Six Sigma Black Belt and am pursuing the Google Cybersecurity Professional Certificate as I work toward security analysis, compliance, or fraud prevention roles.
Experience
Work history, roles, and key accomplishments
Telecom Order Analyst
GoTo Technologies Guatemala, S.A.
Nov 2020 - Present (5 years 10 months)
Manage phone number portability across 7 international carriers, ensuring accuracy and timeliness. Lead Caller ID and 411 directory listing projects, and own E911 endpoint provisioning and address validation.
Provided specialized remote technical support for Xerox account clients, resolving hardware, software, and network connectivity issues. Completed internal networking fundamentals training.
Provided remote technical support to AT&T customers, managing incidents and technical escalations within established service agreements.
Handled customer inquiries and resolved issues for Amazon customers, meeting quality and customer satisfaction metrics.
Education
Degrees, certifications, and relevant coursework
Professional Certificate, Cybersecurity
In progress: Google Cybersecurity Professional Certificate covering cybersecurity fundamentals, risk management, and incident response.
ESI School of Management
Master's Degree, Project Management
2020 - 2023
Completed a Master's Degree in Project Management with a focus on Agile frameworks and PMI methodology.
Universidad Galileo
Associate Degree, Communication and Graphic Design
2015 - 2018
Earned an Associate Degree in Communication and Graphic Design from Universidad Galileo.
Colegio Yulimay P.C.
High School Diploma, Sciences and Letters
2012 - 2013
Completed high school with a focus on sciences and letters, specializing in graphic design.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
Social media
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