Open to opportunities

Norbert Nagy

@norbertnagy1

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Senior Project Manager and Operations Leader driving data-driven delivery outcomes.

Romania

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What I'm looking for

I’m looking to lead high-impact, data-driven delivery and operations for enterprise clients—optimizing processes through automation, strengthening stakeholder alignment, and growing strategic accounts in fast-moving teams.

I’m a Senior Project Manager and Operations Leader with 13+ years of experience delivering highly complex projects across QA, user research, and customer operations for Fortune 500 companies. I’ve led international teams, renewed long-term contracts by launching pilots and new service models, and supported multi-million RFP processes including $20M+ proposal creation and contract expansion.

I improve operational efficiency and margins by transitioning manual workflows into automated delivery systems—reducing internal SLA from 5 to 3 days—while turning operational data into business outcomes. I also lead vendor and partner management across multiple work streams (10+ vendors), define scope and success metrics (KPIs and OKRs), and strengthen delivery standards through continuous training and continuous training programs for internal teams.

Experience

Work history, roles, and key accomplishments

Senior Project Manager

Global App Testing

Nov 2019 - Mar 2026 (6 years 4 months)

Led global delivery for tier-1 social media and multiple Fortune 500 accounts, managing commercial planning and contract renewals. Reduced internal SLA from 5 to 3 days by transitioning manual workflows into automated delivery systems, supported $20M+ RFP processes, and coordinated 10+ vendors.

Stakeholder Management QA Operations Vendor Management RFP Management Workflow Automation Commercial Strategy

Test Manager

Global App Testing

Jan 2017 - Nov 2019 (2 years 10 months)

Managed moderation and QA operations for enterprise customers, turning testing data into actionable client recommendations. Defined scope, KPIs, timelines, and delivery success metrics, delivering 500+ QA projects per year aligned to product roadmaps and release schedules.

QA Operations Test Planning KPIs And Metrics Data Analysis

Head of Department & QA Lead

Quantic Lab

Sep 2014 - Jan 2017 (2 years 4 months)

Managed end-to-end delivery of international gaming and software QA projects while coaching a 15-person team. Owned quarterly roadmaps and verified delivery success via KPIs and OKRs across multiple testing lifecycles.

Team Leadership Roadmapping Project Delivery

QA Tester

Quantic Lab

Nov 2012 - Sep 2014 (1 year 10 months)

Executed functional, regression, and release testing for AAA games, building test cases and documenting software defects. Tracked defects through resolution to support stable releases and quality improvements.

Functional Testing Regression Testing