Looking for a job

DOREEN OLOO

@doreenoloo

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I provide reliable virtual executive support, customer service, and accounting administration.

Kenya

Message

What I'm looking for

I'm looking to provide reliable, professional remote support through virtual assistance, executive support, customer service, administration, and accounting-related tasks.

I've supported e-commerce customers at CCI Kenya, handling high-volume inquiries for Shutterfly and Instacart, including order tracking, deliveries, billing, account management, and issue resolution. I maintained accurate interaction records and escalated complex cases while working toward service, quality, and productivity targets.

At KALRO, I supported financial recordkeeping, payment vouchers, receipts, bank reconciliations, petty cash, ledger updates, and expense tracking. I'm building my virtual assistance and executive support skills through the Virtually Versed Africa Bootcamp, bringing organized, professional remote support to clients.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Cci Kenya

Oct 2025 - Sep 2026 (11 months)

Provided professional customer support for e-commerce platforms including Shutterfly and Instacart. Handled high-volume inquiries, resolved issues, and maintained accurate records using CRM systems.

Customer Service CRM Contact Center Systems Order Tracking Account Management Billing Problem Solving Conflict Resolution Communication Skills Active Listening

Accounts Attaché

Kenya Agricultural & Livestock Research Organization (KALRO)

May 2025 - Jul 2025 (2 months)

Assisted in maintaining financial records, preparing payment vouchers, and supporting bank reconciliation and petty cash management. Gained practical exposure to accounting procedures and internal controls.