Dorcas Nduta
@dorcasnduta
Detail-oriented virtual assistant skilled in customer support and administrative tasks.
KenyaWhat I'm looking for
I am a reliable virtual assistant with over three years of remote customer support and administrative experience, adept at managing chat, email, social media messages, and CRM ticketing. I consistently deliver professional, empathetic written communication, fast response times, and accurate data entry while balancing multiple priorities to meet deadlines.
I have supported businesses as a freelance customer support and content writer and worked in sales and data support for retail operations, building strong customer relationships that drove repeat business. I bring practical tools expertise — Microsoft Office, Google Workspace, Canva — and a hands-on approach to content editing, basic SEO, and record management.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Sep 2020 - Present (5 years 9 months)
Provided virtual customer support and administrative assistance to multiple clients, managing chat/email inquiries, data entry, and basic content writing to improve response times and customer satisfaction over a 3+ year period.
Sales & Data Support Assistant
Julianne Botique
Apr 2023 - Nov 2024 (1 year 7 months)
Assisted customers with product selection and payment processing, maintained customer records and order follow-ups, and resolved complaints to drive repeat business.
Small Business Owner
Fresh Fruits & Juice Sales
Jan 2018 - Dec 2020 (2 years 11 months)
Managed daily operations of a retail fruit and juice business including inventory tracking, cash management, customer service, and direct sales to increase daily revenue.
Education
Degrees, certifications, and relevant coursework
Multimedia University - Kajiado
Diploma in Journalism, Journalism
2017 - 2019
Completed a Diploma in Journalism with coursework in media, reporting, and content creation from September 2017 to November 2019.
Shang Tao Media Art
Certificate in 3D Animation, 3D Animation
2017 - 2017
Completed a Certificate in 3D Animation following a short-term program from April 2017 to September 2017.
Availability
Location
KenyaAuthorized to work in
Job categories
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