Open to opportunities

Dorcas Nduta

@dorcasnduta

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Detail-oriented virtual assistant skilled in customer support and administrative tasks.

Kenya

Message

What I'm looking for

I seek remote full-time or part-time virtual assistant roles where I can apply customer support, admin, and content skills in a professional, communicative team with opportunities for growth.

I am a reliable virtual assistant with over three years of remote customer support and administrative experience, adept at managing chat, email, social media messages, and CRM ticketing. I consistently deliver professional, empathetic written communication, fast response times, and accurate data entry while balancing multiple priorities to meet deadlines.

I have supported businesses as a freelance customer support and content writer and worked in sales and data support for retail operations, building strong customer relationships that drove repeat business. I bring practical tools expertise — Microsoft Office, Google Workspace, Canva — and a hands-on approach to content editing, basic SEO, and record management.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Sep 2020 - Present (5 years 5 months)

Provided virtual customer support and administrative assistance to multiple clients, managing chat/email inquiries, data entry, and basic content writing to improve response times and customer satisfaction over a 3+ year period.

Customer Support Data Entry Content Writing Calendar Management Google Workspace

Sales & Data Support Assistant

Julianne Botique

Apr 2023 - Nov 2024 (1 year 7 months)

Assisted customers with product selection and payment processing, maintained customer records and order follow-ups, and resolved complaints to drive repeat business.

Customer Service Order Processing Payment Processing Data Entry Complaint Resolution Sales Support

Small Business Owner

Fresh Fruits & Juice Sales

Jan 2018 - Dec 2020 (2 years 11 months)

Managed daily operations of a retail fruit and juice business including inventory tracking, cash management, customer service, and direct sales to increase daily revenue.