Dorcas Afolabi

I’m a customer relations and administrative professional with hands-on experience delivering exceptional customer support, maintaining CRM records using Salesforce and Monday.com, and coordinating virtual meetings. I’m adept at resolving customer concerns, managing documentation, and supporting day-to-day business operations.

As a Customer Relations Officer at Theatre of Dreams Group of Companies, I managed customer inquiries across phone, email, and virtual channels, ensuring timely resolution and accurate case updates in Salesforce CRM and Monday.com. I also scheduled meetings via Zoom and Google Meet, prepared customer correspondence and reports, and worked with internal teams to improve service delivery through strong follow-up.