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DJ
Open to opportunities

Donshae Jackson

@donshaejackson

Dedicated professional with 6+ years in senior care and customer service.

United States
Message

What I'm looking for

I am looking for a role that allows me to utilize my caregiving and customer service skills in a supportive environment that values compassion and teamwork.

I am a dedicated and compassionate professional with over six years of experience in senior care, customer service, and administrative support. My journey has been marked by a commitment to providing exceptional care to residents, particularly in memory care settings, where I have assisted individuals with dementia and Alzheimer's. My role as a certified Med Aide has equipped me with the skills to administer medications and provide personal care, ensuring the well-being of those I serve.

In addition to my caregiving experience, I have honed my customer service skills as a representative at Cricket Wireless, where I deliver high-quality service in a fast-paced retail environment. My ability to diagnose and repair mobile devices, along with my strong communication and organizational skills, has allowed me to effectively manage front desk operations and support my team in various administrative tasks. I am passionate about making a positive impact in the lives of others and thrive in environments where I can contribute to the well-being of individuals and the efficiency of operations.

Experience

Work history, roles, and key accomplishments

CW
Current

Customer Service Representative

Cricket Wireless

Sep 2013 - Present (11 years 11 months)

Delivered high-quality customer service in a fast-paced retail environment. Diagnosed and repaired mobile devices, tablets, and computers, handling customer inquiries and facilitating sales and service plans.

AC

Med Aide / Caregiver / Front Desk Clerk

Autumn Grove Cottage

Jan 2017 - May 2022 (5 years 4 months)

Administered daily medications as a certified Med Aide and provided personal care including feeding, bathing, and dressing residents. Assisted residents with dementia and Alzheimer's in a memory care setting while managing front desk operations, answering calls, scheduling appointments, and coordinating meetings for management.

Education

Degrees, certifications, and relevant coursework

JS

Jack Yates High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills. Graduated in May 2012.

Tech stack

Software and tools used professionally

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Donshae Jackson - Customer Service Representative - Cricket Wireless | Himalayas