Donquice Marzett
@donquicemarzett
Customer service leader with expertise in communication and problem-solving.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in managing customer interactions through various channels, including email, live chat, and phone. Currently, I serve as a Customer Service Level 2 Team Leader at Beam Benefits, where I excel in assisting customers with their claims and benefits inquiries. My role involves not only providing accurate information but also fostering strong relationships with customers by addressing their needs promptly and effectively.
In addition to my customer service expertise, I have a background in healthcare as a Home Health Aide, where I support patients with daily tasks and ensure their well-being. My ability to communicate clearly and empathetically has been crucial in delivering high-quality care. I am also passionate about coaching youth football, which reflects my commitment to teamwork and leadership both on and off the field.
Experience
Work history, roles, and key accomplishments
Customer Service Lvl. 2, Team Leader, SME
Beam Benefits
Jan 2021 - Present (4 years 5 months)
Assisted customers via email, live chat, and phone calls, providing comprehensive information on claims, benefits, and appeals. Maintained strong customer relationships by resolving inquiries with speed and accuracy, and also delegated team duties when managers were unavailable.
Home Health Aide
Almis Home Health Care
Jan 2023 - Present (2 years 5 months)
Provided essential daily living assistance and household chores for patients, ensuring their comfort and well-being. Offered companionship and administered medication reminders, along with transportation services when needed.
Electronics Specialist
Target
Jan 2017 - Dec 2023 (6 years 11 months)
Utilized store tools to analyze key metrics, sales goals, and inventory updates, ensuring efficient operations and guest satisfaction. Provided detailed information and assistance for a wide range of electronic products, including phones, tablets, and televisions. Executed revisions, sales planners, and managed product displays.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Business Administration Marketing
Currently pursuing a Bachelor of Science in Business Administration with a focus on Marketing. Developing skills in market analysis, consumer behavior, and strategic marketing.
BUBowling Green State University
Criminal Justice
Studied foundational concepts in criminal justice. Gained an understanding of the legal system and law enforcement principles.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Donquice?
You can contact Donquice and 90k+ other talented remote workers on Himalayas.
Message DonquiceFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
