Donn Reyes
@donnreyes
Experienced content moderator and IT support professional focused on fair, accurate decisions.
PhilippinesWhat I'm looking for
I’m a content moderation professional focused on fair, consistent decisions. I review online content images, text, and videos to determine whether it is appropriate for the platform, and I identify and flag inappropriate content such as hate speech, violence, or harassment. I also collaborate with other reviewers and subject matter experts to develop and refine content review guidelines while staying up-to-date with changing trends and technologies.
Before that, I built a strong foundation in customer service, data work, and technical support. As a Reservation and Ticketing Agent, I handled reservations, processed changes or cancellations, used computerized reservation systems, and maintained accurate records while resolving customer complaints professionally. As an IT Support / Data Encoder, I performed daily data backups, supported application installation and hardware/software repairs, and typed and updated data using Microsoft Excel and Google Spreadsheet—always with accuracy, time management, and strong communication.
Experience
Work history, roles, and key accomplishments
Content Moderator
Outsourced Quality Assured Services Inc
May 2023 - Sep 2024 (1 year 4 months)
Reviewed online content (images, text, and videos) to determine whether it was appropriate for the platform and flagged inappropriate material such as hate speech, violence, and harassment.
IT Support & Data Encoder
Winner Languages and Skills for Excellence Inc
Jul 2019 - Feb 2020 (7 months)
Performed daily data backups, prepared source data for entry, and managed documents while providing IT support including preventive measures, software/application installation, and computer hardware/software repair.
Moderated user-generated content to ensure compliance with community guidelines, including identifying, removing, or flagging content that violated policies such as hate speech, violence, and harassment.
Reservation and Ticketing Agent
Cebu Pacific Air
Jan 2009 - Jan 2013 (4 years)
Handled flight reservations, processed changes and cancellations, and resolved customer complaints using computerized reservation systems while maintaining accurate customer and transaction records.
Education
Degrees, certifications, and relevant coursework
Cavite State University - Cavite City
Associate in Computer Technology, Computer Technology
2004 - 2008
Earned an Associate in Computer Technology at Cavite State University (Cavite City) from 2004 to 2008.
AMA University – Dasmariñas
Bachelor of Science in Electronics and Communications Engineering, Electronics and Communications Engineering
2000 - 2003
Completed a Bachelor of Science in Electronics and Communications Engineering at AMA University (Dasmariñas) from 2000 to 2003.
St. Michael's Institute
1990 - 1996
Attended St. Michael's Institute from 1990 to 1996.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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