Looking for a job

DONNA RINGENER

@donnaringener

Message

I resolve customer, technical, and order-support issues remotely across multiple industries.

United States

Message

What I'm looking for

I'm looking for a long-term virtual or remote position where I can use my customer service, technical support, and office support experience from my dedicated home office.

I've supported customers at Signet Jewelers, Conduent, Vertexgroup, Sutherland Global, and ACS Xerox/Medco, resolving service, technical, order, billing, and prescription-support issues.

I'm equipped for long-term remote work from a dedicated home office, using multiple systems to troubleshoot issues, document tickets, manage escalations, and protect sensitive information. I've also supervised technicians and dispatch, coordinated repairs, and managed day-to-day satellite office operations.

Experience

Work history, roles, and key accomplishments

Customer and Store Support

Signet Jewelers

Jan 2019 - Jan 2023 (4 years)

Provided customer and store support, handling inquiries and resolving issues to ensure customer satisfaction.

Customer Service/Tech Support

Conduent

Jan 2017 - Jan 2019 (2 years)

Provided customer service and technical support, troubleshooting issues and assisting customers.

Customer Service

Vertexgroup

Jan 2013 - Jan 2017 (4 years)

Provided customer service support, handling customer inquiries and resolving issues.

Technical Support Tier 1

Sutherland Global

Jan 2012 - Jan 2013 (1 year)

Provided first-level technical support, troubleshooting and resolving customer issues.

Customer Service

ACS Xerox (Medco)

Jan 2010 - Jan 2012 (2 years)

Handled customer service, sales, and assistance, resolving order issues and supporting billing inquiries. Advocated for customers setting up mail order prescriptions and resolving billing issues.

Customer Service Order Resolution Billing HIPAA compliance Data Confidentiality