Donielle Gross
@doniellegross
I build enterprise ticketing platforms that improve reporting, operations, and decisions.
United StatesWhat I'm looking for
At Ticketmaster, I lead TM1 Reports product strategy and platform modernization for an analytics ecosystem serving 4,000+ global clients and 28,000 users. I modernized legacy reporting from Sencha to Material UI and React, accelerating feature delivery by 40%, and delivered reporting capabilities that supported pricing, inventory, sales, and event operations.
Across 15+ years at Ticketmaster, I’ve built B2B SaaS products spanning event management, contract administration, resale, mobile experiences, and enterprise reporting. I partner closely with customers, business teams, engineering, and QA to turn complex operational needs into scalable, data-driven workflows, using AI tools to strengthen discovery, specifications, and delivery.
Experience
Work history, roles, and key accomplishments
Led product strategy and platform modernization for Ticketmaster's TM1 analytics and reporting ecosystem, supporting 4,000+ global clients and 28,000 users. Delivered high-impact features and leveraged AI tools to accelerate product discovery and improve cross-team alignment.
Led end-to-end product development for B2B applications supporting event operations, contract management, and sales forecasting. Modernized event management ecosystem and delivered customer-driven enhancements across Ticketmaster's core platforms.
Progressed through event programming, client management, and operational leadership roles supporting enterprise ticketing systems and venue operations. Developed deep operational expertise in ticketing platforms and event lifecycle management.
Education
Degrees, certifications, and relevant coursework
Calbright College
Certificate, Project Management
Pursuing a Project Management Certificate to enhance modern project management methodologies and frameworks.
Kent State University
Business and General Studies
1994 - 1997
Completed coursework in Business and General Studies.
York Technical College
Business and General Studies
1994 - 1997
Completed coursework in Business and General Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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