Dona Makary

Oversee a multi-state network of 120+ independent contractors across eight U.S. states, coordinating workflow, quality assurance, and process optimization for facility management. Increased maintenance fulfillment from 80 to 198 requests per month (+148%) through strategic restructuring of assignment and vendor workflows.

Prioritized and assigned repair work orders to technicians and vendors across multiple regions, entirely remotely, for three years. Monitored maintenance expenses and optimized budgets to improve cost-effectiveness.

Facilitated psychosocial support (PSS) activities and life-skills training for internally displaced persons. Advocated for equal resource access and designed tailored integration programs to support community well-being.

Negotiated contracts that increased project profitability by 10%. Led targeted market research to expand presence into India, Nepal, Saudi Arabia, and Kazakhstan.

Led recruitment, training, and HR onboarding, improving customer satisfaction by 20%. Reduced operational expenses by 10% through rigorous budget and inventory management.

Managed payroll and set educational standards, achieving 95% positive parent/community feedback.

Master of Laws (LLM) degree from Lebanese University, completed in 2023.

Bachelor of Laws (LLB) degree from Lebanese University, completed in 2022.

Master of Business Administration (MBA) degree from Université de Technologie et de Sciences Appliquées Libano-Française, completed in 2020.

Bachelor of Science (BS) in Public Health from University of Balamand, completed in 2018.