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Bassel Raad

@basselraad

Operations & Business Manager at Zeitouna Catering, coordinating event operations, client service, and supplier relationships.

Lebanon

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At Zeitouna Catering, I managed day-to-day business operations and coordinated catering for weddings, corporate events, and private functions. I handled client communication and event logistics, and coordinated staff, suppliers, and service delivery.

As a self-employed Property & Operations Manager, I managed vacation rental operations, including reservations, guest communication, maintenance coordination, budgeting, and expense tracking. Earlier, I developed and implemented outreach programs at NABAA NGO, increasing participation by 80%.

Experience

Work history, roles, and key accomplishments

Property & Operations Manager

Self-Employed

Jan 2022 - Dec 2026 (4 years 11 months)

Managed day-to-day operations of a vacation rental property, including reservations, guest communication, and maintenance coordination. Handled budgeting, invoicing, and expense tracking to maintain property standards and guest satisfaction.

Operations Management Customer Service Budgeting Invoicing Expense Tracking Vendor coordination Property Management

Operations & Business Manager

Zeitouna Catering

Jan 2021 - Dec 2026 (5 years 11 months)

Managed day-to-day business operations including planning, budgeting, client relations, and service delivery for catering events. Coordinated logistics, supervised staff, and managed inventory and supplier relationships to ensure service quality.

Operations Management Business Planning Budgeting Client Relations Event Coordination Staff Supervision Inventory Management Procurement Marketing Support Customer Service

Insurance Intern

Bankers Assurance

Apr 2025 - Oct 2025 (6 months)

Assisted with insurance claim processing and documentation, supported client relationship activities, and participated in risk assessment meetings. Gained practical experience in insurance operations and client service.

Insurance Claims Documentation Client Services Risk Assessment Data Management

Social Outreach Worker

NABAA NGO

Jan 2017 - Dec 2020 (3 years 11 months)

Developed and implemented outreach programs to engage underserved communities, increasing participation by 80%. Conducted needs assessments, organized workshops, and coordinated with local organizations and stakeholders.

Community Outreach Program Development Needs Assessment Workshop Facilitation Stakeholder Coordination Reporting Public Speaking