At Highlights Company, I directed the design, documentation, and optimization of business processes across departments. I developed SOPs, governance frameworks, KPIs, and performance dashboards, and partnered with executive management on restructuring and change management.
At Terraegy Company, I developed HR strategies and managed the employee lifecycle, from recruitment and onboarding to performance management and employee relations. I also designed training programs and wellbeing initiatives, including psychosocial support sessions and stress management workshops.
As a freelance Corporate Trainer, I design and deliver customized training in soft skills and project management. Earlier, I managed social work operations and child protection cases, taught university courses, and conducted market research for Bird Milk Advertising Agency.
