Dina Makouyan

Lead projects and service development across operations, customer success, managed loss prevention and digital solutions, coordinating delivery between internal teams, clients and external partners.
• Oversee operational workflows, SOPs and service standards, aligning cross-functional activity with business priorities and client requirements.
• Lead customer success activities across onboarding, i

Acted as the liaison between potential resellers and the head office, coordinating communications and supporting discussions about reseller opportunities for hospitality training solutions.

Led the Kuwait business for hospitality training solutions, coordinating client requirements, training programmes and implementation support. Worked with hospitality management teams to align training with service standards and operational needs.

Led brand development and launch activities, coordinated improvements to F&B operations, and worked with PR and marketing on positioning and promotion. Established budgets and sales targets and coordinated delivery across departments.

Developed the catering division and reviewed existing operations to improve service delivery. Coordinated market positioning, budget planning and sales targets with management, marketing and operational teams.

Directed event planning, banquets, catering, event services and event technology. Led departmental strategy, budgeting and forecasting, coordinated the transition from sales to operations, and worked with culinary teams on menus, pricing and seasonal promotions.

Managed government and media relationships for a regional project. Coordinated multi-country event logistics, vendor negotiations, venue selection, communications materials and team delivery.

Directed events from booking through execution, including logistics and media relations. Managed logistics for IDEAZ PRIZE Season 1 and coordinated hospitality training materials and manual development.

Negotiated hotel agreements and wholesale rates with local and international suppliers. Managed partner correspondence, customer service and client travel and event arrangements, and assumed management responsibilities during the General Manager’s absence.

Managed events, marketing, communications and business development activities across hospitality and beauty operations. Negotiated event contracts, coordinated delivery and PR agencies, researched new concepts, and handled licensing and government liaison.

Developed marketing and sales strategies and coordinated implementation. Managed business development activity, customer database development, and agency coordination for events, promotions and advertising.

Managed group, conference and convention business from proposals and negotiations through contracted delivery. Coordinated hotel departments and assumed departmental responsibilities in the Director’s absence.

Supported banquet operations and client service, prepared proposals, negotiated bookings and coordinated event delivery. Worked across hotel departments to support guest requirements and revenue objectives.