Open to opportunities

Donald Zerbe

@donaldzerbe

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Licensed Florida Claims Adjuster with a strong customer service background.

United States

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities in the insurance industry.

I am a licensed Florida Claims Adjuster with a robust background in customer service and team training. My experience in high-volume, fast-paced environments has honed my skills in handling detailed documentation, conflict resolution, and enhancing process efficiency. I am eager to transition into the insurance industry, bringing a proven work ethic and a sharp eye for accuracy.

Throughout my career, I have consistently delivered high-quality service, whether as a server in fine dining or as a lead server training new staff. My ability to communicate effectively with guests has not only ensured their satisfaction but also fostered repeat business. I pride myself on my adaptability and my commitment to maintaining high service standards, which has been reflected in my success in boosting sales through suggestive selling techniques.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Trattoria Dario's

Jun 2021 - Present (4 years)

Delivered high-quality service in a fast-paced fine dining environment. Communicated effectively with guests to ensure satisfaction and repeat business.

Customer Service Communication Sales Teamwork

Lead Server

Italian Cousin

Aug 2017 - Mar 2021 (3 years 7 months)

Trained and led new staff, ensuring high service standards. Utilized suggestive selling techniques, boosting sales by 3-6%.

Team Leadership Sales Conflict Resolution Staff Training

Server

Unos Chicago Grill

Jul 2016 - Jul 2017 (1 year)

Cross-trained across multiple roles including barback and trainer. Consistently among top sales performers.

Sales Performance Customer Service Team Collaboration Bar Back

Server

Hardtimes Family Restaurant

Apr 2015 - Jun 2016 (1 year 2 months)

Recommended products and improved guest satisfaction. Managed high guest volume with consistent service quality.

Quality

Head Trainer

Chilis Bar & Grill

Jan 2013 - Mar 2015 (2 years 2 months)

Promoted from server to head trainer. Implemented productivity improvements and staff development plans.

Staff Training Productivity Leadership Mentoring

Server

Hardtimes Family Restaurant

Jul 2009 - Dec 2012 (3 years 5 months)

Promoted from busboy to server. Delivered exceptional customer service to ensure guest satisfaction.

Customer Service Customer Satisfaction Upselling Teamwork

Education

Degrees, certifications, and relevant coursework

Decatur High School

Diploma, General Studies

Activities and societies: Dual Enrollment: Accounting & Business Administration (2009-2011)

Completed high school education with a focus on core academic subjects. Participated in a dual enrollment program, gaining early exposure to college-level coursework.

Lake Michigan College

Associate's Degree (in progress), Accounting

Undertook studies in Accounting, focusing on fundamental principles and practices. Gained foundational knowledge in financial record-keeping and business transactions.