Dominique Young
@dominiqueyoung
Customer service representative at Ahold Delhaize USA handling claims intake and potential fraud inquiries
United StatesWhat I'm looking for
At Ahold Delhaize USA, I supported customers across multiple brands with online orders, delivery, pickup, and in-store concerns. I reviewed accounts for discrepancies such as unauthorized charges and duplicate transactions, and investigated billing and order issues.
I also conducted detailed intake for property damage claims and guided customers through app and account troubleshooting. In earlier front desk concierge roles at Compass Concierge and NFC Amenity Management, I assisted residents and guests and coordinated requests.
Experience
Work history, roles, and key accomplishments
Administrative Customer Service Representative
Ahold Delhaize USA
Nov 2023 - Mar 2026 (2 years 4 months)
Delivered high-volume customer support across multiple brands, handling e-commerce and in-store operations, loyalty programs, billing issues, and property damage claims. Provided technical support and collaborated with on-road teams to resolve delivery issues.
Front Desk Concierge
Compass Concierge
Jan 2023 - Aug 2023 (7 months)
Greeted and assisted residents and guests, coordinated package handling, maintenance requests, and resident inquiries using Yardi and internal systems. Managed building access and resolved resident concerns efficiently.
Front Desk Concierge
NFC Amenity Management
Jul 2022 - Dec 2022 (5 months)
Maintained front desk operations in luxury residential properties, scheduled tours, logged deliveries, and handled access control. Assisted with maintenance requests and inquiries.
Housekeeper (Ambulatory Services)
Compass Group
Mar 2021 - May 2022 (1 year 2 months)
Maintained sanitary conditions in healthcare environments and collaborated with staff to ensure timely room preparation.
Education
Degrees, certifications, and relevant coursework
Theodore Roosevelt High School
High School Diploma, General Studies
Completed high school diploma in 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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