Open to opportunities

Dominique Harvey

@dominiqueharvey

Message

Customer-focused call center representative with strong retail and service expertise.

United States

Message

What I'm looking for

I seek a customer-focused role offering steady hours, team collaboration, opportunities to resolve complex issues, and growth in service or support responsibilities.

I am a dedicated call center representative and customer service specialist with over six years of retail experience and a track record of delivering empathetic, timely support in high-volume environments.

At Walgreens and Teleperformance I managed high call volumes, resolved product complaints, initiated process improvements, and consistently met or exceeded service and quality standards.

Currently I process and distribute mail at the United States Postal Service while maintaining strong computer aptitude, telephone etiquette, and reliability that supports team operations.

I bring strong organizational skills, conflict-resolution ability, cash-management experience, and a positive, energetic work attitude—ready to contribute to customer-centric teams that value service excellence.

Experience

Work history, roles, and key accomplishments

Current

Mail Handler

Current

United States Postal Service

Apr 2019 - Present (6 years 11 months)

Processes and distributes mail efficiently at a high-volume facility, ensuring accurate sorting and timely delivery while maintaining safety and quality standards.

Inventory Management Time Management Safety Compliance Teamwork Physical Stamina

Customer Service Advisor

Walgreens

Jul 2016 - Jun 2019 (2 years 11 months)

Managed high-volume customer calls and resolved product complaints empathetically, initiated operations improvements, and consistently met service and quality standards.

Call Center Support CRM Quality Assurance Empathy Performance Improvement

Sales Associate

Walmart

Jun 2013 - Jul 2016 (3 years 1 month)

Provided elevated customer service, managed inventory and vendor communications, and maintained store presentation to drive customer satisfaction and repeat business.

Customer Service Merchandising Inventory Management Cash Handling Upselling

Call Center Representative

Teleperformance

Jan 2014 - Jan 2015 (1 year)

Handled an average of 60 calls per day providing technical support and product information, achieving multiple positive reviews for customer service and issue resolution.

Technical Support Customer Retention Product Knowledge Troubleshooting Empathy

Sales Associate

Subway

Oct 2011 - May 2012 (7 months)

Prepared food orders promptly, handled cash and credit transactions accurately, and served as key holder responsible for opening and closing the restaurant.

Food Preparation Cash Handling Customer Service Inventory Time Management Teamwork