Jessica Irenen
@jessicairenen
I resolve high-volume technical support cases and improve customer experiences.
PolandWhat I'm looking for
At Capita Polska, I managed 50+ customer support cases daily through ServiceNow, investigating technical and operational issues, coordinating escalations, and documenting resolutions through closure.
My Computer Science and Cloud Computing background supports my work in troubleshooting, Linux, cloud technologies, APIs, automation, and clear customer communication. I've also supported technology-skills programme participants at Coriftech Solutions by coordinating communication, schedules, and guidance.
Experience
Work history, roles, and key accomplishments
Tracing Specialist
Capita Polska
Nov 2024 - Jan 2025 (2 months)
Managed 50+ customer support cases daily through ServiceNow, prioritising requests and ensuring timely resolution. Investigated technical and operational issues, applying troubleshooting steps and escalating complex cases when required.
Education
Degrees, certifications, and relevant coursework
Warsaw School of Computer Science
Master of Science, Cloud Computing
2023 - 2025
Pursuing a Master of Science in Cloud Computing at the Warsaw School of Computer Science from 2023 to 2025.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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