Dominic Rutto
@dominicrutto
Detail-oriented IT professional with expertise in technical support.
What I'm looking for
As an ICT Officer with over two years of experience, I have developed a strong foundation in technical support and computer security. My journey began with a Bachelor of Science in Information Technology from Multimedia University of Kenya, where I gained essential skills in computer networks, operating systems, and cybersecurity. I further honed my abilities through a full-stack software development bootcamp at Moringa School, focusing on both front-end and back-end technologies.
In my recent role as an IT support officer at the Ministry of Information and The Digital Economy, I created and maintained comprehensive IT documentation, diagnosed complex technical issues, and ensured system security through diligent monitoring and daily checks. My experience also includes volunteering at Jomo Kenyatta University, where I supported system monitoring and troubleshooting. I am recognized for my problem-solving skills and my ability to collaborate effectively with cross-functional teams, always striving to deliver high-quality IT support.
Experience
Work history, roles, and key accomplishments
IT Support Officer
Ministry of Information and The Digital Economy
Apr 2023 - Apr 2024 (11 months)
As an IT Support Officer intern, I created and maintained IT documentation, diagnosed complex technical issues, and monitored system performance to ensure optimal functionality. I also assisted in deploying new applications and maintained a secure network infrastructure.
IT Support Officer
Jomo Kenyatta University of Agriculture and Technology
Apr 2022 - Feb 2023 (10 months)
In my role as a volunteer IT Support Officer, I monitored computer systems and networks, created IT documentation, and performed daily system checks to ensure security and performance. I also installed and configured IT equipment for users.
Software Quality Assurance Analyst
TECHNO BRAINS LIMITED - NAIROBI
Mar 2021 - Feb 2022 (11 months)
As a Software Quality Assurance Analyst, I assisted in test planning, executed manual and automated tests, identified bugs, and collaborated with team members to ensure software quality throughout the development lifecycle.
Education
Degrees, certifications, and relevant coursework
Learnovate Technologies
Certification, Cloud Computing
2022 - 2024
Currently pursuing the Microsoft Azure Administrator Associate certification.
Strathmore University
Certificate, Data Protection
2024 -
Currently enrolled in a course on Data Protection.
African Advanced Level Telecommunications Institute (AFRALTI)
Certification, Cybersecurity
2024 - 2024
Completed a Cybersecurity Certification program.
Huawei Technologies Kenya
Certification, Cloud Computing Security
2024 - 2024
Completed a course on Cloud Computing Security.
Moringa School
Full-stack software developer, Full-stack Development
2019 - 2020
Enrolled in a six-month bootcamp at Moringa School. Gained experience in both front-end and back-end technologies, including HTML & CSS for web page structure and styling, and JavaScript for interactive elements.
Multimedia University of Kenya
Bachelor of Science, Information Technology
2015 - 2019
Graduated with Bachelor of Science in Information Technology (BSc IT). Here is what I earned during the four year program: Computer Networks, Operating Systems, Information Security and Cybersecurity, IT Infrastructure and Cloud Computing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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