Open to opportunities

mnachaki User

@mabelnachaki

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Result-oriented ICT professional specializing in LMS, data analysis, and technical support.

Kenya

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What I'm looking for

I seek a hands-on ICT role where I can manage LMS platforms, provide technical support, create e-learning content, and contribute to process improvements within a collaborative, growth-oriented team.

I am a results-driven ICT professional with a BSc in Information Technology and hands-on experience supporting Learning Management Systems, end users, and IT infrastructure. I have designed courseware, created over 100 interactive e-learning modules, developed web systems to streamline processes, and delivered frontline support for Moodle and Office 365 environments.

I have executed technical repairs, performed security reviews, managed service request lifecycles, and supported project tracking across teams. I co-founded a university tech student association, contributed to national digital programs, and hold certifications in Cyber Security and Python, demonstrating a commitment to continuous learning and practical impact.

Experience

Work history, roles, and key accomplishments

Current

ICT Assistant

Current

Zawingu Limited

Mar 2024 - Present (1 year 11 months)

Provide end-user technical support and maintain ICT infrastructure, developed web systems and created over 100 interactive e-learning modules to streamline processes and improve training delivery.

Moodle Web Development Office 365 User Training ICT

Digital Program Intern

Ajira Digital Program

Jul 2023 - Jan 2024 (6 months)

Managed and analyzed program data, created 119 online work communities, supported stakeholder communications and coordinated trainings to improve program delivery and reporting.

Data Analysis Community Management Canva Issue Tracking Reporting event support

ICT Attachee

Kenya National Highways Authority

Jun 2022 - Sep 2022 (3 months)

Installed and maintained computer hardware and software, managed Active Directory accounts, conducted preventive maintenance and responded to user service requests to ensure reliable ICT operations.

Active Directory User Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Kabarak University

Bachelor of Science, Information Technology

2019 - 2023

Activities and societies: Co-founded and served as an Ex-Official leader in the Kabarak University School of Science, Engineering and Technology Students Association (KUSSA).

Completed a Bachelor of Science in Information Technology with coursework and practical experience in ICT systems, web development, and technical support.