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@teresaomosa
Computer Scientist focused on data security and IT infrastructure.
I am a dedicated Computer Scientist with a strong focus on data security, IT infrastructure, and user support. My experience includes troubleshooting technical issues, maintaining secure systems, and providing practical solutions that enhance operational efficiency. I pride myself on being reliable and detail-driven, thriving in team environments while staying current with technological advancements.
Throughout my career, I have successfully supported and maintained data protection systems, achieving remarkable data integrity and uptime. My role as an ICT Officer Intern at the Ministry of Interior has allowed me to contribute significantly to infrastructure scaling and technical support, achieving a 95% first-call resolution rate. I have also developed and implemented targeted customer acquisition strategies in previous roles, demonstrating my ability to drive results and improve client satisfaction.
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Work history, roles, and key accomplishments
Ministry of Interior
Jan 2024 - Present (1 year 10 months)
Supported and maintained data protection systems, achieving 99.9% data integrity. Assisted in server installations and delivered technical support to over 80 staff members, achieving a 95% first-call resolution rate. Planned system upgrades, enhancing infrastructure performance and reducing legacy system dependencies.
Vesjet Agency Limited
Jan 2023 - Jan 2024 (1 year)
Diagnosed and resolved hardware/software issues for 100+ staff, improving IT service response time. Provided end-user support and installed operating systems and security patches, increasing system reliability and compliance.
Kenya Commercial Bank Limited
Jul 2022 - Oct 2022 (3 months)
Promoted KCB financial products, leading to a 25% increase in customer uptake. Delivered exceptional customer service and developed strategies for customer acquisition and retention, resulting in a 20% growth in client base.
TrustGro Kenya
Jul 2021 - Aug 2021 (1 month)
Installed and configured hardware and software solutions, boosting system performance. Developed APIs for custom software functionality and provided IT support, improving resolution times for network connectivity issues.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2018 - 2021
Completed a Bachelor of Science in Computer Science, focusing on data security, IT infrastructure, and user support. Developed skills in programming, database management, and cybersecurity.
High School Diploma
2012 - 2016
Completed high school education with a focus on sciences and mathematics, preparing for further studies in computer science.
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