Open to opportunities

TERESA OMOSA

@teresaomosa

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Computer Scientist focused on data security and IT infrastructure.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, values innovation, and emphasizes collaboration in IT security and support.

I am a dedicated Computer Scientist with a strong focus on data security, IT infrastructure, and user support. My experience includes troubleshooting technical issues, maintaining secure systems, and providing practical solutions that enhance operational efficiency. I pride myself on being reliable and detail-driven, thriving in team environments while staying current with technological advancements.

Throughout my career, I have successfully supported and maintained data protection systems, achieving remarkable data integrity and uptime. My role as an ICT Officer Intern at the Ministry of Interior has allowed me to contribute significantly to infrastructure scaling and technical support, achieving a 95% first-call resolution rate. I have also developed and implemented targeted customer acquisition strategies in previous roles, demonstrating my ability to drive results and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

ICT Officer Intern

Current

Ministry of Interior

Jan 2024 - Present (1 year 4 months)

Supported and maintained data protection systems, achieving 99.9% data integrity. Assisted in server installations and delivered technical support to over 80 staff members, achieving a 95% first-call resolution rate. Planned system upgrades, enhancing infrastructure performance and reducing legacy system dependencies.

Data Protection Technical Support Documentation System Enhancements

ICT Intern

Vesjet Agency Limited

Jan 2023 - Jan 2024 (1 year)

Diagnosed and resolved hardware/software issues for 100+ staff, improving IT service response time. Provided end-user support and installed operating systems and security patches, increasing system reliability and compliance.

User Support Operating System Inventory Management

Sales Official

Kenya Commercial Bank Limited

Jul 2022 - Oct 2022 (3 months)

Promoted KCB financial products, leading to a 25% increase in customer uptake. Delivered exceptional customer service and developed strategies for customer acquisition and retention, resulting in a 20% growth in client base.

Customer Service Customer Retention Financial Products Strategy Development

ICT Attachee

TrustGro Kenya

Jul 2021 - Aug 2021 (1 month)

Installed and configured hardware and software solutions, boosting system performance. Developed APIs for custom software functionality and provided IT support, improving resolution times for network connectivity issues.

API Development IT Support Connectivity Issues

Education

Degrees, certifications, and relevant coursework

Chuka University

Bachelor of Science, Computer Science

2018 - 2021

Completed a Bachelor of Science in Computer Science, focusing on data security, IT infrastructure, and user support. Developed skills in programming, database management, and cybersecurity.