DADominic Artuso
@dominicartuso
I am a hospitality professional and student advisor delivering customer-focused service, team training, and retention-driven support.
United StatesWhat I'm looking for
I am a hospitality and higher-education professional with an AAS in Hospitality Management and a Bachelor’s in Hotel & Resort Management; I made the Dean's List and hold ServSafe and AHLA certifications.
In hospitality, I served as Guest Service Manager/Service Coach where I trained front desk teams, handled cash and reservations, used the OnQ POS system, created incentive programs, and implemented strategies to raise service scores and enroll guests in a loyalty program.
As an Admissions Representative, I explained programs and financial considerations to prospective students and families, managed inquiries to meet weekly goals, scheduled interviews, pursued qualified candidates, forecasted enrollment, and assisted with data collection and problem solving.
Currently I work as a Senior Academic Advisor scheduling coursework, projecting graduation dates, advising medical and business programs, building retention-focused spreadsheets, participating in retention/DEIB/graduation committees, coordinating tabling events, and helping students navigate appeals, add/drop, and support resources.
Experience
Work history, roles, and key accomplishments
Senior Academic Advisor
Bryant & Stratton College
Aug 2022 - Present (3 years 1 month)
Advised students across medical and business programs, built retention-focused spreadsheets and projected graduation timelines to ensure correct course sequencing and progress to degree.
Admissions Representative
South University
Jun 2021 - Apr 2022 (10 months)
Explained educational programs and financial considerations to prospects, conducted interviews, and managed inquiries to meet weekly contact and activity goals while forecasting student enrollment.
Guest Service Manager
Hampton Inn
Jun 2019 - Aug 2020 (1 year 2 months)
Managed and trained the front desk team, implemented incentive programs and tactics to raise guest service scores, and handled cash/credit transactions and reservations while enrolling guests into the loyalty program.
Education
Degrees, certifications, and relevant coursework
SDState University of New York at Delhi
Bachelor's Degree, Hotel & Resort Management
Activities and societies: Dean's List; Perfect Attendance (2013); Relevant coursework and certifications: AHLA Convention Management & Service, AHLA Fundamentals of Management, AHLA Managing Technology in the Hospitality Industry, Introduction to Hospitality, Servsafe (2021).
Completed a Bachelor's Degree in Hotel & Resort Management, graduated May 2019; recognized on the Dean's List and for perfect attendance.
BCBryant & Stratton College
Associate of Applied Science, Hospitality Management
Completed an Associate of Applied Science in Hospitality Management, graduated August 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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