WFH, non-voice, voice, data entry, chat support, email management, virtual receptionist
DCLooking for a job
DOMINGO, CLAIRE
@domingoclaire
Award-winning VA expert in Salesforce and multi-tasking. 2024 Top Blended Agent skilled in executive support and quality assurance.
PhilippinesWhat I'm looking for
I am an award-winning professional with a proven track record in high-stakes customer service and administrative support. Recognized as the "Top Blended Agent" (2024) and awarded for Chat Quality (2025), I excel at managing complex, omnichannel workflows while maintaining elite performance standards.
Key Achievements
Multitasking & Coordination: Expertly manage inbound/outbound calls and chat-based appointment setting while facilitating professional correspondence with senior stakeholders.
Technical Proficiency: Advanced user of Salesforce CRM, NICE CXone, and Microsoft Office 365 to maintain accurate records and optimize scheduling.
Problem Solving: Proactively identify system issues and manage technical troubleshooting to ensure consistent operational uptime.
B.S. in Civil Engineering, I leverage an analytical, detail-oriented mindset to drive organizational growth and efficiency
Experience
Work history, roles, and key accomplishments
CO
Customer Advisor I
Concentrix
Jun 2022 - Dec 2025 (3 years 6 months)
Managed omnichannel patient support and appointment scheduling, maintained accurate records in Salesforce and NICE CXone, and improved service quality leading to multiple recognition awards including Top Blended Agent (2024) and Chat Quality Certificate (Q1 2025).
Education
Degrees, certifications, and relevant coursework
RURizal Technological University
Bachelor of Science in Civil Engineering, Civil Engineering
2022 - 2025
Completed a Bachelor of Science in Civil Engineering with coursework and projects focused on core civil engineering principles and practical applications.
RT
Renaissance School of Science and Technology
Senior High School Diploma, STEM
2020 - 2022
Completed the STEM strand curriculum preparing for tertiary studies with emphasis on mathematics and science subjects.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
120k-150k USD
Social media
Job categories
Data Entry SpecialistCustomer Service RepresentativeTechnical Support SpecialistAdministrative SupportQuality Assurance AnalystAccount CoordinatorPatient CoordinatorCustomer Support RepresentativeCustomer Care RepresentativeCustomer Service AgentCustomer Experience RepresentativeCustomer Service AssociateCustomer Service SpecialistCustomer Support Agent
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