At Shoprite Checkers, I support customers using Sixty60 in a fast-paced digital delivery environment. I help track orders and resolve delivery anomalies, order updates, and transit delays with courier partners and store management.
At Makro / Merchants Data Dimensions, I handled high-volume customer queries across telephone, email, and social media. I used CRM software to record customer journeys and technical inquiries, and track recurring issues.
I also resolved public complaints on social platforms and coordinated communications during internal and public-facing brand initiatives. My work contributed to improved public social media ratings through customer engagement and complaint resolution.
Earlier, at Vodacom, I handled inbound infrastructure, technical account, and connectivity requests. I carried out tier-1 troubleshooting for hardware and network issues, routing cases and following up on escalations.
